Duties and Responsibilities:

• Deliver timely and reliable service and application support to customers.
• Perform installations, commissioning of equipment at customers’ site.
• Perform training on proper operation and user-level maintenance on the equipment at customers’ site.
• Respond to customer service and application requests, take corrective actions and complete customer site repairs including testing of the systems according to time frame set by the management.
• To perform 1st and 2nd level of service/repair and perform scheduled PPM as per plan
• To adhere to the HQ’s customer support policy on breakdown time.
• Responsive to customer needs and build rapport with customers and end-users.
• Responsible for the initial and on-going product/technology training for the sales team

Requirements and Qualifications:

• Bachelor's Degree in Biology, Engineering (Chemical), Science & Technology, Biotechnology, Engineering (Bioengineering/Biomedical) or equivalent.
• Able to communicate well in English and Bahasa Malaysia
• At least 1 year of working experience in a similar role is preferred for this position.
• Able to work on standby/on-call.
• Possess a car, valid driving license and able to travel