Custom Services and Technical Support

Our expert application specialists and engineers work with customers to ensure that their instruments and labs run efficiently and trouble-free.

Training

Comprehensive training program to ensure customers are equipped to operate their instruments smoothly. Online, on-site and offline training at our demo labs are conducted regularly and at the customer’s convenience.

Technical Support

Technical teams on standby to help customers troubleshoot and resolve any problems they may face, from breakdowns to application issues. Troubleshooting can be conducted online, on-site or at our service depot.

Installation, Testing and Maintenance

On-site installation of new instruments, maintenance or health check visits based on the recommended maintenance schedule of the instrument. Customers may choose from a range of flexible service agreements based on needs.

Product and Instrument Validation

Qualification Documentation or Instrument Qualification as needed.

Each application specialist and engineer goes through rigorous training and retraining, and are capable of handling a wide range of products and brands. Contact us to learn more about technical capabilities. In addition to technical and customer support, our proprietary solutions for lab furniture and information systems help customers complete their ideal lab.
Learn more about these custom offerings by clicking below:

Modular and Custom Laboratory Furniture and Design

Lab Information
Management Systems