Sr. Order Processing Executive – Selangor

We are looking for an energetic and motivated individual to join the Supply Chain team as a Sr. Order Processing Executive.

You will play an important role to:

• Actively participate in daily sales order management activities encompassing document, information, product and operations workflows.
• Supervise a team to handle customer order management.
• Ensure timely and flawless creation of sales order.
• Engage with external customers, internal customers and other relevant party, if any to swiftly resolve product quality issue, delivery disputes, discrepancy & any other issues arise related to customer's order.
• Responsible for the achievement of all sales order management related Key Performance Indicators (KPIs) as determined by the corporate operations and management from.
• Ensure smooth and timely processing of customer orders, creation of corresponding sales order and coordinate with logistics on time delivery of goods from warehouse to customers.
• Negotiate with customers on any anticipated delay in deliveries, installation or testing.
• Ensure timely and accurately reporting.
• Constantly work with stakeholders towards Improvement Projects to institute best practices to improve the process flow of operations activities.
• Ensure the completeness, accuracy and integrity of data and transactions in the system at all times.
• Comply and adhere to Standard Operating Procedure/policies and regulations established by the company/authority body and participate in internal/external audit, as and when is required.

To be successful in this role, you would require:

• Bachelor’s degree in Business Administration, Operation or equivalent.
• 3-5 years work experience relevant to this role.
• Strong learning agility and able to take challenge.
• Good interpersonal, communication skills & effective analytical and decision-making skills with the ability to exercise independent judgment and recognize the impact to the business and customer.
• Strong organizational, problem solving, and time management skills.
• Detail oriented and uses excellent judgment in resolving questions or problems.
• Able to work under pressure when it is required.
• Ability to multi-task under minimal supervision and meticulous.
• Good communications and writing skills.
• Knowledge in marketing, commercial law, compliance standards will be added advantage.
• Good understanding of ERP.