Duties and Responsibilities:

• Perform QC inspections on equipment for any physical damages or technical issues
• Perform installations or commissions on the equipment at customers’ site
• Training customers on the operation and user-level maintenance of the equipment
• Troubleshoot problems, take corrective actions and complete repairs including testing of the systems according to time frame set by the management
• Prepare timely and accurate external and internal professional reports for the management and customers
• Ensure no back-log of service repairs/ faulty units returned by customers
• Update company’s Service CRM database according to time frame set by the management.
• Report on current issues or feedbacks received from customer to management
• Discuss and participate with team members on service delivery improvements
• Continuously increase product knowledge and improve repair turnaround time

Requirements and Qualifications:

• Degree in Electronics / Mechatronics, Engineering or relevant engineering discipline.
• 2 - 3 year(s) of experience in a similar role is preferable
• Is result oriented, a team player, self-motivated and willing to learn and adapt.
• Prior experience in handling government tenders is preferred
• Experience in general analytical instrumentation
• Willing to travel extensively within the assigned territory
• Preferably possess own transportation