Duties and Responsibilities:

• To support the Sales Team to grow and maintain our customer base and to identify sales opportunities.
• Lead follow up, networking, managing personalized marketing to build relationships with potential customer.
• Work collaboratively with Sales Team to assist developing an overall account plan to maximize opportunities
• Generate sales activities with customer using digital marketing platforms.
• Telemarketing to promote products to customers.
• Follow up with customers on marketing promotions & campaigns and on open quotation to close sales leads
• Managing and growing a set of customer accounts through phone selling
• Generates and processes new sales leads into quotation as necessary.
• Qualify sales lead and determine next course of action e.g. forward sales lead to respective account managers when necessary
• Manage sales generated from e-commerce platform
• Improve quote-to-order conversion rates and collaborate with Account Manager and Sales Manager to drive sales opportunities
• Assist customers to resolve sales-related issues in a timely manner, generally providing real-time support
• Provide support to sales representatives and respond to customer and prospect queries.
• Answers phone calls from customers and deals with problems as they arise
• Acknowledges customers by responding to emails, texts, and phone calls
• Assist in all Tenders and Invitation to Quote and ePRS document filling and submission
• Maintain accurate and current records of proposals, opportunities, accounts, contacts, leads and actions

Requirements and Qualifications:

• Diploma/Degree in Life Science / Biotechnology
• 2-3 years of of experience in Lab, sales, sales support or customer service in science industry
• Good written and spoken English
• Excellent communication skills required
• Strong interpersonal skills with the ability to communicate effectively
• Efficient time management skills with the ability to stay focused on primary business objectives in a fast paced and dynamic environment
• To be able to work well with teams
• Proactive attitude and willing to learn